Virtual Education Center

Common questions

• How much does it cost?

  A 24/7 Virtual Visit, on average, costs less than $50.² (Please refer to your Summary of Benefits or Evidence of Coverage for details.)

• How quickly can I talk to someone?

  Once you’ve submitted a visit request, the average wait time is 5–10 minutes.

• How long does a visit last?

  Typically, about 10 minutes.

• Who will I be talking to?

  You can find participating 24/7 Virtual Visits providers on myuhc.com or the UnitedHealthcare app. Note that you will not necessarily see the same provider each time you use the service.

• Can I use it in any medical situation?

  24/7 Virtual Visits are best for common conditions like a cold, flu, skin rash or eye issue; the doctor will recommend an in-person visit if needed. They are NOT appropriate for emergency or serious medical conditions.

Common questions

• How much does it cost?

  Virtual primary and specialist care visits are covered as a physician office benefit, so you will be charged the same copay/coinsurance or deductible amount, due at the time of service.³ If you’ve already met your deductible and out-of-pocket limits, and your member responsibility is $0, you won’t be charged.

• How quickly can I talk to someone?

  Virtual primary care visits are available 8 a.m.– 5 p.m. in your time zone. Although they are not available on demand like 24/7 Virtual Visits, there may be same-day or next-day appointments available. Virtual specialist care visits are usually available within a few days of your request.

• How long does a visit last?

  Like an in-office visit, the length will vary depending on the concern.

• How do the visits work?

  At least 5 minutes before the scheduled start time, you’ll join the virtual waiting room, where you can test your audio and video, add health information, upload images and documents, and click to chat with customer service or your Care Team. Your PCP or specialist conducts the visit, offering diagnosis and treatment plan options. If applicable, your doctor will order a prescription(s) from your pharmacy. Your doctor also ends the visit, after which you’ll get a visit summary and treatment plan, including any prescription details and confirmation of payment.

• Who will I be talking to?

  You can find participating Virtual primary and specialist care providers on myuhc.com or the UnitedHealthcare app.

• Can I use it in any medical situation?

  You can see the same PCP for preventive care; follow-up visits; and checkups for ongoing conditions like asthma, diabetes and more. Specialists will depend on the nature of care needed. The doctor will recommend an in-person visit if needed; Virtual Primary Care visits are NOT appropriate for emergencies.

Common questions

• How much does it cost?

  Virtual visits with network providers cost the same as an individual therapy session in a provider’s office.

• Who will I be talking to?

  You can find participating virtual behavioral health visit providers on myuhc.com or the UnitedHealthcare app.

• How quickly can I get an appointment?

  Some virtual behavioral health visits may be available within a week, but appointment availability will depend on the provider you choose.

• Can I use it in any medical situation?

  Virtual behavioral health visits are best for initial evaluation, medication management and ongoing counseling; your specialist will recommend an in-person visit if needed. They are NOT appropriate for emergency or crisis situations.

Common questions

• How much does it cost?

  Virtual Primary Care visits are covered as a physician office benefit, so you will be charged the same copay/coinsurance or deductible amount.

• How quickly can I talk to someone?

  Since you schedule telehealth visits the same way you schedule in-office visits, availability will depend on your own provider.

• How long does a visit last?

  Like an in-office visit, the length will vary depending on the concern.

• Who will I be talking to?

  You can choose any network provider who offers telehealth visits, including PCPs, specialists, physical therapists and mental health providers.

• Can I use it in any medical situation?

  Your provider will recommend an in-person visit if needed; telehealth visits are NOT appropriate for emergencies.