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Virtual Education Center

State of Arizona

United Healthcare

What you’re getting

You have two plan options – the PPO plan or the High Deductible Health Plan (HDHP). Whichever you choose, you’re signing up for quality care that goes where you go, and the extra support you need to get the most from your plan. With UnitedHealthcare, you get:

  • A national network of over 1.8 million providers and 5,600 hospitals, so you can choose from a robust network of health care professionals and sites, including Mayo Clinics1
  • A statewide network of 32,000+ providers and 76 hospitals1 that lets you stay within Arizona and is extensive enough to meet most of your health needs
  • Specialist visits without a referral, saving you time when a concern won’t wait
  • Mental health benefits, including virtual behavioral health visits and digital tools – like the Calm Health app – that make it easier to get help anywhere
  • 24/7 Virtual Visits, giving you access to urgent or routine care around the clock – from doctors on myuhc.com® or the UnitedHealthcare app – anywhere you are
  • Virtual primary and specialty care lets you visit with a PCP for things like annual checkups or see a specialist for a range of conditions – all via video, phone2 or chat.
  • Condition management and wellness programs, to help you get – and stay – healthier, including the One Pass Select® fitness discount program with flexible membership options

Support above and beyond

You’ll get the information and advocacy to help you get the most of your health and wellness benefits:

  • 24/7 Nurse Support lets you chat with a registered nurse anytime, day or night, for answers or guidance
  • If you have a device – computer, tablet or smartphone2 – you can see a doctor or behavioral health specialist through virtual care
  • Advocacy for families who have children with complex medical needs offers one-stop support from a dedicated advisor, removing barriers and easing access to care
  • Maven offers 24/7 maternity care – virtual support and guidance for your pregnancy, postpartum and newborn journey
  • Real Appeal® is a digital program that helps guide, support and inspire you on your path to healthy weight management
  • Naviguard gives you help with unexpected, out-of-network medical bills over $300 by negotiating directly with providers on your behalf – at no additional cost with your plan (see the Resources)

All your health plan info in one place

The UnitedHealthcare secure member website, myuhc.com, is your personalized health plan hub, letting you search for care or see your plan information at a glance – on a smartphone, tablet or computer.

  • Easy care search for a provider, clinic, hospital or lab based on location, specialty, cost, services and more – plus, see how other patients rated them
  • Cost estimator that lets you estimate treatment costs before deciding where to go
  • Current claim information – whether claims history or their status right now – along with the ability to track, personalize and manage your claims
  • Benefit information and plan materials, including your Explanation of Benefits (EOB)
  • Options for replacing or printing a lost health plan ID card
  • Wellness tools, along with tips on healthier living and how to use your benefits to your best advantage
  • Care reminders, from when to schedule checkups and treatments to suggestions on immunizations, well visits, routine tests or lab work
  • 24/7 Virtual Visits, virtual primary care and virtual specialty care right from your member site
Did you know?
The UnitedHealthcare app lets you access many of the same services as on myuhc.com

Options that fit the way you live

Get a closer look at the benefits of the PPO and HDHP plans.

How the plans compare

With both the PPO and High Deductible Health Plan (HDHP), you’ll have network and out-of-network coverage, including access to our UnitedHealthcare Premium® Care Physicians. Other benefits of both plans include:

  • 100% coverage for preventive care when you use a network provider
  • Robust national network coverage that means one less stress when you travel
  • If you’re not yet a UnitedHealthcare member, you can find network providers easily with our online search tool (see the Providers section)
  • Out-of-network providers are covered, but will likely charge you more – plus you’ll be responsible for filing your own claims
Why Premium Care Physicians?
They are screened to meet the UnitedHealth Premium quality care criteria, which includes safe, timely, effective and efficient care. Premium providers are listed on myuhc.com and the UnitedHealthcare® app – just look for the two blue hearts.

What are the differences?

The primary difference between the two plans is the amount of your copay or deductible when you get care (See next tab for a full breakout).

With the PPO plan:

  • You’ll pay $0 deductible for non-preventive care when you use a network provider
  • If you go out-of-network, you’ll have a deductible to meet before the plan will start to pay; after that, you’ll be responsible for coinsurance with most services3
  • You will also have the option of a flexible spending account (FSA), which is a pre-tax way to help you pay eligible medical expenses

With the HDHP:

  • For all non-preventive care, you’ll have a deductible to meet before the plan will start to pay; after that, you’ll be responsible for coinsurance with most services3
  • You’ll be eligible to open a health savings account (HSA), another pre-tax way to save for qualified health costs
  • The plan is open only to current employees; retirees are not eligible

Plan comparison chart

PPOHigh Deductible Health Plan
NetworkOut-of-networkNetworkOut-of-network
Plan year deductibleJanuary 1–December 31January 1–December 31
Individual$0$5,000$1,700^$5,000^
Family$0$10,000$3,400^$10,000^
Out-of-pocket limit
Individual$7,350*$8,700*$3,500^^$8,700^^
Family$14,700*$17,400*$7,000^^$17,400^^
Health savings account (HSA) employer contribution ^^^
IndividualNot applicable$720^^^
FamilyNot applicable$1,440^^
Preventive care services

Including preventive office visits, lab, radiology and other tests

No chargeYou pay 50% after deductibleNo chargeYou pay 50% after deductible
Primary care office visit

PCP: General practice, OB/GYN, internal medicine and pediatrician

$25 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Specialist office visit$45 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Virtual visit$25 copayYou pay 50% after deductibleYou pay 10% (no deductible applies)You pay 50% (after deductible)
Urgent care$80 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Emergency room (ER copay waived if admitted)$250 copay$250 copayYou pay 10% after deductibleYou pay 10% after deductible
Inpatient hospital$300 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Outpatient facility$150 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Lab & X-ray servicesNo charge or $0 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Major radiology$100 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Maternity services

Includes initial office visit, pre-natal, and post-natal care

$25 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Behavioral health, mental health & substance abuse services
Inpatient$300 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible
Outpatient$25 copayYou pay 50% after deductibleYou pay 10% after deductibleYou pay 50% after deductible

Tips for using your plan

Whichever plan you choose:

  • Choose a primary care physician (PCP) who’s in the network
  • Schedule preventive care with your PCP – it’s covered at no extra cost when you use a network provider
  • Avoid going out-of-network whenever possible, as it may mean higher or surprise costs
  • Register for myuhc.com® to track your expenses, find network providers and get estimates
  • Use the UnitedHealthcare 24/7 Nurse Support whenever possible for guidance to appropriate care (at no additional cost)
  • Schedule 24/7 Virtual Visits as a less-expensive, more convenient alternative to urgent care or the emergency room

If you choose the PPO:

  • Choose a Premium Care Physician for primary care
  • If you’re visiting a specialist, make sure the specialist is a Premium Care Physician too
  • Open a flexible spending account (FSA) to help pay for your medical, dental and vision expenses with pre-tax dollars
  • Be sure to use all the money you’ve put into your FSA so you don’t lose it when your plan year ends

If you choose the High Deductible Health Plan:

  • Choose a Premium Care Physician
  • Be sure to open your health savings account (HSA) so you don’t miss out on contributions from your state agency
  • Try to also make your own HSA contributions, since the contributions are taken pre-tax
  • Note that some members deposit the difference in premium between the High Deductible Health Plan and the PPO Plan into their HSA

Want to be walked through the plan differences?

Click on the videos below for each plan.
PPO plan
High Deductible Health plan